Eligibility for Refunds

• Refunds are applicable for canceled orders, incorrect items, or issues reported within 24 hours of delivery.

• Refunds are not applicable for change of mind after delivery.

Refund Process

• Once approved, refunds are processed to the original payment method.

• Bank or wallet processing may take 3–7 business days depending on the provider.

Order Cancellations

• Orders canceled before restaurant preparation are eligible for full refund.

• Orders canceled after preparation may be partially refunded as per restaurant policy.

Disputes and Support

• For any refund-related queries, contact Fuzom support via the app or email.

• Fuzom reserves the right to verify claims before issuing refunds.