Welcome to Fuzom! Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our food delivery platform through our website and mobile applications (collectively, the "Platform").
This policy applies to:
Customers who order food,
Restaurants who prepare meals,
Riders who deliver food, and
Any visitor using our platform.
1. Information We Collect
a. For Customers
Name, email, phone number, delivery address
Order history, preferences, ratings/reviews
Payment information (processed via third-party payment gateways)
Device and location (if enabled)
b. For Restaurants
Business name, address, contact details
Bank account info (for payouts)
Menu details, order records
c. For Riders
Name, phone number, address, ID proof, driver’s license
Bank details for payments
Background location (only while on delivery duty)
Device and app usage data
2. Why We Collect Location Data from Riders
We collect real-time and background location data from our delivery partners to:
Assign delivery tasks efficiently
Show accurate ETA to users
Ensure safety and route tracking
Verify delivery completion
Prevent fraud or misuse
Location tracking is only active when riders are on duty and logged into the app.
3. How We Use Your Information
We use your information to:
Provide and improve our services
Facilitate order placement, tracking, and delivery
Process payments securely
Offer customer support
Send important updates, notifications, or promotional offers
Comply with legal obligations
4. How We Share Your Information
We do not sell your personal data. However, we may share limited data:
With restaurants for order preparation
With riders to fulfill deliveries
With payment gateways to process transactions
With service providers for hosting, analytics, SMS, or notifications
With law enforcement or regulators when required by law
5. Data Security
We use industry-standard encryption and access controls to protect your data. However, no method is 100% secure, so we encourage safe behavior (like strong passwords and secure internet).
6. Your Rights
Depending on your local laws, you may have the right to:
Access or correct your personal data
Request deletion of your data
Opt out of marketing communications
Disable location access (only for non-riders)
7. Rider-Specific Permissions
The Fuzom Rider app requests background location permission to:
Enable automatic order assignments
Navigate using GPS
Track delivery progress even when the app is in the background
You may turn off location access at any time, but this may disable delivery features and affect earnings.
8. Data Retention
We retain your data only as long as needed for:
Legal or accounting purposes
Providing services
Resolving disputes
You may request data deletion if you stop using our services.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18.
10. Policy Updates
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or website.
